Bot Academy Support

Questions, problems or ideas? Email us and we'll get back to you.

Common questions

How do I restore my purchase?

Open the parent area (the Parents button at the top of the Robot Town map), answer the parent gate question, and tap Restore Purchases in the Full Academy section. Make sure the device is signed in to the same Apple Account that bought the unlock.

Does the unlock work with Family Sharing?

Yes. If Family Sharing is on, Apple may share the Full Academy unlock with your family. On a family member's device, use Restore Purchases if the unlock doesn't appear on its own.

Which devices get Bolt's AI answers?

On iPhones and iPads that support Apple Intelligence, Bolt writes answers with Apple's on-device model. On other devices, Bolt uses answers that come with the app, and every game still works.

How do I reset my child's progress?

In the parent area, tap Reset progress. This starts the course over on that device. Purchases aren't affected.

Where is progress saved?

Progress is saved on the device itself and is never sent anywhere, so there's no account to sign in to. Deleting the app deletes your child's progress, and progress doesn't move between devices.

More detail is in our privacy policy.